Privacy Policy

Scope and Applicable Privacy Laws

This policy applies to personal information handled by Pro Web Services in connection with our website and services.

As a private-sector business based in British Columbia, our privacy practices are subject to applicable Canadian privacy laws. This includes British Columbia’s Personal Information Protection Act (PIPA). The federal Personal Information Protection and Electronic Documents Act (PIPEDA) may also apply in circumstances such as commercial personal-information flows across provincial or national borders.

Information We May Collect

We may collect personal information that you provide directly to us or information generated through your use of our website. Depending on how you interact with us, this may include:

• Name, email address, phone number and other contact details.
• Information you include in contact forms, project inquiries, emails or other communications.
• IP address, browser type, operating system, device information and similar technical data.
• Website-usage information such as pages visited, time spent and referring URLs.
• Cookie or similar technology data used for functionality, analytics, security or performance.

How We Collect Information

Information may be collected when you submit a form, contact us by email or phone, interact with website features, or browse the website. Some technical and usage information may be collected automatically through server logs, cookies or analytics technologies.

How We Use Personal Information

We may use personal information for purposes such as:

• Responding to inquiries, project requests and service-related communications.
• Providing, administering and improving our website and services.
• Understanding website performance and usage.
• Maintaining website and system security and preventing misuse or fraudulent activity.
• Sending marketing communications where you have provided the required consent.
• Meeting legal, regulatory, accounting or contractual obligations.

Consent and Privacy Choices

Where consent is required, we seek consent appropriate to the sensitivity of the information and the purpose for which it is collected, used or disclosed. In some circumstances, consent may be implied or collection, use or disclosure may be permitted without consent under applicable law.

You may withdraw consent for certain uses of your personal information by contacting us, subject to legal or contractual restrictions and reasonable notice. We will explain relevant consequences where appropriate.

Cookies and Analytics Technologies

Our website may use cookies and similar technologies for site functionality, security, performance measurement and analytics. These technologies may collect information about your browser, device and interaction with the website.

You can control some cookie behavior through your browser settings. Disabling certain cookies may affect website functionality.

Service Providers and Information Transfers

We do not sell, rent or trade personal information.

We may use trusted service providers to support website hosting, communications, analytics, security and other business operations. Where service providers process personal information on our behalf, we expect them to handle it in accordance with their contractual and legal obligations.

Some service providers may process or store information outside British Columbia or outside Canada. Information handled in another jurisdiction may be subject to the laws of that jurisdiction.

Retention and Disposal

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required to meet legal, accounting, contractual or business obligations.

When personal information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it, as appropriate.

Security Safeguards

We use reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the personal information we handle. These measures are intended to reduce the risk of unauthorized access, collection, use, disclosure, copying, modification or disposal.

No method of Internet transmission or electronic storage can be guaranteed to be completely secure.

Access, Correction and Other Privacy Requests

Subject to applicable law, you may request access to personal information we hold about you and ask that inaccurate or incomplete information be corrected. You may also contact us about withdrawing consent for certain uses or about the retention or disposal of your information.

We may need to verify your identity before responding to a privacy request, and legal exceptions may apply.

Children’s Privacy

Our business services are not directed to children. We do not knowingly seek to collect personal information from children through this website. If we learn that personal information has been submitted by a child in circumstances where it should not have been collected, we will review the situation and take appropriate steps.

Third-Party Websites and Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Pro Web Services is not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, technology or legal obligations. Updates will be published on this page with an appropriate effective or revision date.

Privacy Questions and Requests

Questions, access or correction requests, consent requests, or concerns about our privacy practices can be directed to: